Reservation policy

Can I extend the rental contract over the phone?
Yes, if it is private. Company’s only by sending a formal email.

The expected date for returning the vehicle expired in the contract, how should I proceed?
Contact MOVYNG and extend the contract.

Can the vehicle’s pick up and return be at different locations?
Yes, upon payment of a fee that varies according to the place of return.

I don’t have a credit card, can I use a debit card as collateral?
No. Only the credit card.

I have already completed the reservation, however, I don’t have a credit card, can I use a family member’s credit card?
Sim. Yes, if later it appears on the rental contract.

When I rent a vehicle with MOVYNG how should I proceed in regards to toll and SCUT payment’s?
Leave a credit card for later collection.

I had an accident with the rental car, how should I proceed?
Contact Movyng for intervention and connection to travel assistance and follow-up in the claim process.

How long does it take to answer the claim process?
There is no set deadline, varying from case to case.

Is it necessary to refuel the vehicle before returning it?
Yes, add the necessary fuel according to what was found at the time of the pick-up.

Can I smoke inside MOVYNG vehicles?
No. Smoking is strictly forbidden in rental cars.

In addition to the basic rental price, are there any additional costs?
Only if the customer requests any extras at the counter when picking up the vehicle.

Can the car I rent be driven by someone other than me?
Yes, upon payment of the additional driver fee.

Can I return the vehicle later than the time specified in the contract?
Yes, upon payment of an extra day if the period is longer than 60 minutes.

My contract has several complementary products, when I extend additional value does only include the daily price of the car?
No, you must include all extras as well.

Can I choose the model of the car or confirm in advance that the vehicle I want is available?
It is not possible to choose the vehicle model.

What payment methods are accepted by MOVYNG?
Credit card, debit card or bank transfer.

Can’t the payment / deposit be made at a different counter than the pick-up?

Can I return the vehicle outside the counter’s opening hours?
Yes, with prior agreement.

Can I pick up the vehicle outside the counter’s opening hours?
Yes, with prior agreement.

What is the minimum age to be able to rent a car at MOVYNG?
21 years old.

Is there a service for delivering and collecting vehicles in places other than MOVYNG counters?
Yes, upon payment of a variable fee.

Can I use the vehicle outside Portugal?
Yes, upon payment of additional insurance.

How can I make a complaint?
Via email or the complaints book provided.

How do I know that my online reservation is confirmed?
Receiving a confirmation to the email provided or by telephone.

I made a reservation through the MOVYNG online portal and I want to change its terms: I want, for example, to add two days to the rental and / or subscribe an extra product. How to proceed?
You must contact the reservation center for any necessary changes.

Do I have a limit on the number of kilometers I can make during my contract?
4.000 km mês ou 150 dia.

Reservation central:
Telephone: +351 21 013 49 27

@ MOVYNG 2020 developed by Marketing & co